Refunds & Returns Policy

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1. Returns and Refunds

  • You must notify Gadgetly of the return within 7 days of purchasing the goods.
  • We will only process a return and a refund if you notify us at info@gadgetly.co.za. Gadgetly will then ask you to take photos of the damaged good and send it to us.
  • You are liable for returning the item at your cost if the item is returned due to you simply not wanting the item, if the item is faulty/broken Gadgetly will be liable for that cost.
  • The goods should at no circumstances be send back to the manufacturer.
  • Replacements, refunds, or credits will only be affected once the goods in question have been returned to our warehouse and inspected.
  • A 15% Handling/Transaction Fee will be deducted from refunds where orders were cancelled due to Change of Heart (Not Wanting the Products Anymore)
  • If you received the goods damaged or defective, we will replace the item if we have stock. Failing that, we will refund you for the damaged goods in full.
  • Goods will only be accepted, and the relevant remedy offered if the item is still in its original packaging and has not been modified in any way.
  • We will not refund if there is any evidence that the product has been used.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item/items over R450, you should consider using a tractable shipping service or purchasing shipping insurance. Gadgetly does not guarantee that we will receive your returned item.
  • When a refund is granted due to you not wanting the good, the refund will exclude the initial delivery fee and a 15% handling fee will be deducted from the refund.

2. Exclusions

We cannot accept the following items for returns

  • Where the products are personalised or made to the customer’s specifications.
  • Where the products by reason of their nature cannot be returned.
  • If audio, video recordings or any form of computer software are either used or if supplied other than in digital form, if the seal on the storage media is broken.
  • For the sale of reading material in whatever form.